The existing library contains the centerpiece documents important to our user clients and these can be found by clicking on the hyperlink below. 

These technical documents are the following:

System Administrator's Guide– a comprehensive manual of system management tools and installation requirements.

Teleclaim Administrator's Manual - A guide on using the Teleclaim suite from an administrator's perspective. (you need Adobe Acrobat reader to read this)

PlanBuilder's Guide – this document is important to the day-to-day users of the system functions. These include the Help Desk personnel, Benefit Plan Managers, and all other personnel authorized to inquire, maintain and manage the system’s data and available management, financial and plan analysis reports.(you need Adobe Acrobat reader to read this)

PlanBuilder's Appendix - Additional Information on creating Plan Benefits.(you need Adobe Acrobat reader to read this)

Operator’s Manual – The TeleCLAIM system is a 24x7 real-time, online system that operates automatically for the vast amount of claims processing activity. Certain maintenance functions are critical to its proper operation. An extensive treatment of these functions are provided in this manual.